When I say I have been through it this week, I mean it!! And I know if you’re watching this video, you know exactly what I’m talking about. Reset, reboot, change password, change security questions, reboot again, log in log out, phone calls to apple just to be transferred to the itunes department and be on hold for 30 minutes and never talked to anyone there, and trips to the apple store where no one in there had any clue about how to help me. I did a lot of research and I found A lot of people over the years have had this problem happen to them and I never could find a clear answer and I don’t know if they did either…I just about threw the towel in on my years long apple id and 6-month-old iphone. I really wanted to give up.